COMPANY

That's a hard one to answer – so much in two words. When there were five of us sitting around a table, dreaming about what we wanted our company culture and mission to be, we kept coming back to our roots of empowering people and taking a risk in a new industry. What came out of these discussions was our mission statements: ZERO apathy – we take risks, we're passionate about what we do and we are brave. ZERO boundaries – we don't take no for an answer. We find solutions and create products that people didn't even know that they needed. ZERO regrets – we work hard and we play hard. GOAL ZERO isn't just a company, it's a business created by people who live life to its fullest, with a shared vision inspired by the passion for adventure, respect for the planet and a humanitarian heart. We're a company that equips families and individuals seeking to improve the outdoor experience with the most innovative portable power products on the market. Field-proven in some of the most remote places on earth, we are working to continually deliver smart, innovative power solutions that will change the way you adventure.

Our parent company NRG Energy is a Fortune 200 company and is traded publicly under the symbol "NRG".

NRG Energy is one of the most forward thinking energy companies in the world. They're leading customer-driven change in the U.S. energy industry by delivering cleaner and smarter energy choices.

GENERAL PRODUCT QUESTIONS

Our gear is meant to power you anywhere you need it. We make sure to test it in some of the toughest environments possible, from Everest basecamp to remote villages in Kenya, so we know it’ll work whenever, wherever you need it. That being said, we recommend checking the details of each product for durability ratings. For example, the Venture Power Banks feature advanced ruggedizing techniques used in manufacturing to withstand the elements; the Goal Zero Yeti Portable Power Stations should be kept dry at all times. All of our solar panels are designed to be outside soaking up as much sun as possible, even if that means withstanding a storm (or several). Check the individual product user guides for more information.

Lifecycles refer to how long batteries maintain their rated capacity. When you completely drain a battery from 100% to 0%, you’ve gone through one cycle, and the lifecycle rating for batteries is dependent on its type, or chemistry. Lead-acid batteries are rated for 200-300 cycles, lithium batteries for 500-800 cycles. Now, at the end of these rated lifecycles, most batteries will continue to function, meaning they’re still usable; however, you will notice a decrease in total capacity due to battery degradation, so your runtimes won’t last as long as they used to. Think of your cellphone after two or three years of use, same idea. Again, battery chemistry will affect the amount of usable capacity after rated lifecycles. It’s always a good idea to maintain the health of the batteries inside your Goal Zero products, check user guides for specifics.

We use a variety of different battery technologies. We use the following types: Nickel Metal Hydride (NiMH), Li-NMC and Sealed Lead Acid batteries (AGM Lead-Acid). Check the product technical specifications on the product page to view for a particular product. 

Visit our blog post "Lithium Explained" to read more about lithium.

If unused, power packs are typically capable of holding a full charge for 4-6 months. However, we highly recommend charging the battery every 3-4 months for a healthy lifespan and storing the power pack plugged into the wall or solar panel.

First, you’ll need to determine the amount of power your device requires. This may require some research on your end, a good online search or examining the user guide for your device should suffice. 

For example to be compatible with the Yeti 400, you should use devices that require less than 300W. Second, you will need to check the capacity for the individual output ports. For example, the AC port of the Yeti 400 is monitored by an inverter that allows for 300W of continuous power. This means if your device is a pulling more than 300W for an extended period of time, the Yeti’s inverter will shut off. Once you know your device is compatible, you’ll want to determine how long you’ll be able to power your gear from the Yeti.

Here’s a quick and dirty lesson in power:

All Goal Zero rechargers have a number in their name, ex. Guide 10 Plus Recharger, Goal Zero Yeti 400 Portable Power Station. These numbers refer to the Watt Hours (Wh), or the amount of energy that can be stored in each battery, and can help estimate how long your gear will run from each recharger. For example, a 400Wh battery should run a 100W light for 4 hours (400/100=4). If your gear falls within the 400Wh capacity of the Yeti, you’ll want to check the restrictions on each of the output ports. When you’re deciding on what to power from your new Goal Zero power bank, do some research into your device’s wattage consumption.

Your Yeti’s LCD display is an advanced feature designed to help you better understand power and monitor your consumption. The INPUT side reflects the amount of power your Yeti is receiving while it’s charging. The OUTPUT side indicates the amount of power the devices you have plugged in are pulling out of the Yeti. For more specific information on the exact Yeti unit you have refer to the products user guide.

Plug your Yeti into a power source, like a solar panel or outlet, as soon as possible. This chirping is to alert you that your Yeti's battery is low and needs to be charged.

A blinking light on the AC button indicates that at the current load, the AC inverter will be shutting off soon; you should also see RESERVE MODE blinking on the display.

No. Under FAA regulations you are not allowed to take any battery exceeding 100Wh on a plane. For the most up to date information visit FAA Pack Safe.

Modified-sign wave inverters are the most common inverters on the market. They work great with small electronic equipment, usually anything that includes an AC power cable with the box, like what your laptop comes with. Pure-sign wave inverter produces an output that is exacly the same as supplied by an AC wall plug in your house. Although integrating a pure-sine wave inverter takes more components, it produces power output that makes it compatible with almost all AC electric devices you use in your house.

GENERAL QUESTIONS

Our products are designed, engineered and tested here in our Utah headquarters and manufactured in our China factory.

Unfortunately, we don't replace lost products under our warranty. 

Yes. For more information contact  info@snoworld.co.nz