Due to the busy nature of our business we would prefer that you use the form below to contact us directly. We will do our best to respond as quickly as we can, usually within 24-48 hours, although we do take weekends off.

If you are looking for Warranty information or want to return an item please see our Warranty Page for all the information you need. This will greatly help in getting your claim moving. 

What can we help you with?

We send all items from Goal Zero from our Central Otago warehouse via PBT. https://www.pbt.nz/

Tracking will be added to your order and you should revieve an email with tracking details as soon as your order is ready to be picked up. It can take a while for the PBT website to update with the new tracking numbers so please be paitient.

Should you need extra assistance in tracking your order please fill out the form below.

Please fill out the form below and we will get back to you asap.

For any warranty claim, please contact the retailer who you made your purchase with, they can help you out.

Please read our Warranty Policy

Purchased from our website? Continue below.

If you have purchased your product through this website please fill out this form BEFORE sending anything back to us.

Warranty Form

If you have any further questions, please contact our customer service team at: orders@solis.nz


Please fill out the form on our Dealer Enquiry page.

Thank you.

  • NZ Office

    Hours: M-F, 9:30AM - 4:30PM
    2 Sir Tim Wallis Drive
    Wanaka, NZ